We are proud to offer our services to customers from all over the world. The only countries our services are not available for is North Korea, Iran and Sudan. Please check with (FedEx, USPS, UPS, DHL) for any shipping restrictions for your country.
Please check your spam folder first. If you still did not received a welcome email, please contact us by email or by live chat.We recommend that you add our email address to your contact list to avoid future problems with email delivery.
The address we will provide you will be a physical address and not a P.O. Box. We accept mailing packages from all mailing carriers.
No. We do not offer a pick up location to the public.
Please refer to the shipping calculator for an estimated rate.
A customs form must be filled out for all international shipments.
When you register you will receive an email with your new address and mailbox number. Please make sure to use your mailbox number as part of the shipping address when you are placing online orders. Your mailbox number is very important for us to identify your package.
Received packages without mailbox number or missing address information will require manual research and a fee of $5 will be applied to your account.
No. There is no need to notify us. Once we receive your package, we will upload it to your account and you will receive an email notification.
You can file the claim directly from your account by logging in and clicking on the file claim link.
The credit card verification process will help us establish the credit card used to pay for our services, making sure that the credit card belongs to the person registered to the account.
When you register, your credit card will be charged 1 small random amount. To verify your new account, you will need to enter the transaction amount into your account. You can simply click on the link we send you in the email. The random amount will be refunded to you automatically after a few days of registering.
You can find out the amount of this transaction by checking your credit card statement online or by calling your bank.
To convert the verification charge to US currency, please use the currency converter on our website.
Depending on your bank, it may take up to 48 hours for any charge to appear on your credit card statement.
Please contact your credit card provider for further assistance.
Sadly, credit card fraud is very common today. By verifying your credit card charge, we can avoid credit card fraud and avoid more problems down the road.
New accounts are usually approved immediately by our automated system after you provide us with the correct amounts of the verification transactions.
You can start using your new address as soon as you receive the confirmation email.
sKeep in mind that if you subscribed to one of our Mail scanning plans you will need to send us a notarized Form 1583 and 2 forms of IDs before we can legally receive and scan your mail.
USPS, UPS, FedEx, DHL
No. Only the credit card associated with your account can be used to pay for our services. If you need to update your credit card information, you can do so by logging into your account and clicking on your billing information.
Please keep in mind that you may be required to go through the verification process.
Yes. You can change your shipping address before you finalize your shipment.
Package Forwarding FAQ
When you register your new account, you will receive a welcome email with your new address information.
You can also view your address details by logging into youraccount and clicking “My address”
Majority of the US online stores will not ship to an international address. That’s where we step in to help you with this problem!
Simply use your new US address during check out and have your package shipped to us.
When we receive your package we will take a picture of the address label, measure and weight the package and upload the information into your account.
Then you will receive an email notification.
We can store your packages for free for up to 60 days and we will ship them to you when you are ready.
Absolutely! Just log into your account and select the packages you want us to consolidate, then select the preferred shipping method and your package will be on its way to you.
Yes. You can change your shipping address before you request your package to be shipped by clicking on “Change address” under the shipping address.
Yes. Log into your client account, click on “My account” then “Update account” and then click “Add additional name/company name”.
Please keep in mind that you cannot use a different credit card number than the one associated with your account to pay for our services.
If you need to update your credit card information, your account will need to go through the verification process again.
Yes. We can take pictures of your merchandise before we ship or consolidate your packages, remove unnecessary packaging material from the original box to decrease dimensions ofthe package or if you have any other request you can fill out a special request form directly from your client account.
You can send a request and manage your packages directly from your account. Please note that for security reasons we will not accept requests by email.
Before we can ship your package internationally, you must fill out a custom declaration form. This form must include a correct description, amount and value of your merchandise. The value of your merchandise should match the value on the invoice provided to you by the seller.
Please remember that a correctly filled and truthful customs declaration is your responsibility. Any missing or false information may result in higher customs duties, delays or other problems with your shipment.
Yes, we recommend you insure your package. When you’re ready to request your package to be shipped, simply fill out the insurance information section in your account.The amount of the insurance should match the amount on the invoice provided to you by the seller and value indicated on the customs declaration form.
You can fill out the claim directly from your account and we will be happy to help you.
Yes. You can send us an email with your request. Please don’t forget to include your mailbox number and name on your account.
Mail Scanning FAQ
Mail scanning/forwarding service provided by My Smart Mailbox is an inexpensive way to eliminate traditional paper mail and manage your mailbox online.
My Smart Mailbox is a perfect solution for someone who is frequently on the move, starting a business and in need of a business address, tired of high prices for renting a PO BOX with no physical address, people living in rural areas or anyone who is simply concerned about their mail being exposed in an unsecured mailbox on the street.
Absolutely. Mail fraud is a felony and we take all the security measures to protect your privacy and security. All of our staff handling the mail has been thoroughly screened, background checked and trained to handle your mail. Our website and online storage is protected with latest security features including 2048 bit encryption so that no one can access your personal information other than you.
Yes. When you register your new mailing address, you will have two options.
1.You can keep your old mailing address and use My Smart Mailbox as a secondary address for your business or private use.
2.You can have all of your mail forwarded to us by requesting a change of address with your local post office. You can also request a change of address click here.
Smart Mailbox LLC is a registered Commercial Mail Receiving agency and before we can legally receive your mail you must provide us with a notarized copy of the USPS 1583 form and a copy of 2 ID’s You can click to download the USPS 1583 form click here.
No. You can file one form for you, your spouse and/or your children. Please include an additional form for your business.
Please click here for sample.
You can email, fax or mail the completed forms to us.
In general, there is no limit. You can add all of your family members under your account or use it for multiple businesses at the same time.
Please note that we reserve the right to request additional documents as notarized USPS form 1583 and a copy of 2 ID’s for your family members.
When we receive your mail, we will scan only the unopened envelope and upload the image into your client account. You will receive an automated notification. When you view the image of the envelope you can request your mail to be opened and scanned, forwarded to any address you prefer, or stored in our secure storage or shred.We can also deposit your check into your bank!
When you receive a check in the mail, log into your account, select a “Check deposit” and fill out the bank details. Please contact your bank or financial institution before requesting a check deposit to ensure that they will accept mail-in checks deposits. The fee for this service is $5 plus actual postage.
Yes. You can use our fax number to receive faxes. Please make sure that the sender will include your name and mailbox number in the Fax header so we can identify the recipient. All incoming faxes will be uploaded to your account and counted as scan pages towards your plan.
Absolutely. We will provide you with a real physical address (not a PO BOX) so you can receive mail from any carrier.
No. My Smart Mailbox is an online business and we do not manage public pick up location.
Yes. You can upgrade or downgrade your plan at any time. Please note that your new plan will take affect with the next billing cycle and a $5 fee will be applied to your account.
All of our mails scanning plans include a free “basic” package forwarding plan. If you’re planning to receive multiple packages, we recommend adding our “Smart Mailbox plan” to your subscription to save money on forwarding using consolidation services.