FAQ's

General FAQ

Is your service available in my country? +
I have registered but I did not receive a welcome email with my new mailing address? +
Will I receive a physical address or a P.O. Box? +
Do you offer a pick up service? +
How much will a package cost to ship to my country? +
Do I need to fill out a customs form for my package? +
Is there a limit in the amount of packages I can receive under my account? +
How do you know what packages belongs to me? +
What if I forgot to use my mailbox number when I am placing an online order? +
Do I need to notify Smart Mailbox when I'm expecting a package? +
How do I file a claim for a lost package? +

Account Registration

What is a credit card verification process? +
How does the credit card verification process work? +
What if the verification charges are not shown in US currency? +
I can’t find any transactions from Smart Mailbox LLC on my credit card statement. +
Why do I need to go through a credit card verification process? +
Do all new customers need to go through a credit card verification process? +
How long will the credit card verification process take? +
How long will the entire process take to enroll before I can start using my new address? +
What are the available shipping methods? +
Can I use a different credit card than the one associated with my account to pay for your services? +
Can I use a different shipping address to have my package shipped to, other than the address on my account? +
Does the name on the credit card have to match the name on the account? +
Can I have more than one account open? +
Can I have my account under my company's name? +

Package Forwarding FAQ

How do I get my own US mailing address? +
How and where can I use my new US shipping address? +
I purchased merchandise online and used my new US shipping address. How do I know when you received my package? +
What if I’m expecting more then one package? +
Can you consolidate (combine) the packages together into one bigger box to save me money on postage? +
Can I use a different shipping address than the one associated with my account? +
Can I add another person or company onto my account? +
Do you offer any additional services? +
How do I request my package to be shipped to me? +
How do I fill out the customs declaration form? +
Can I insure my package against damage or loss? +
What if my package gets lost or damaged? +
Can I upgrade my membership? +

Mail Scanning FAQ

What is a mail scanning service? +
Is my mail secure? +
Can I subscribe for your services and still keep my old mailing address? +
What information do I need to provide before you can activate my new mailing address? +
Do I need to fill out a separate USPS 1583 form for my spouse and children? +
How do I fill out the USPS form 1583? +
Where do I send my notarized USPS form 1583 and copy of 2 forms of ID’s? +
How many recipients can be listed on my account? +
How does the mail scanning work? +
How does the check deposit work? +
Do you offer Fax services? +
Can I receive mail from other mail carriers such as FedEx or UPS? +
Can I pick up my mail in person? +
Can I change my subscription plan later? +
What if I receive a package? +

Send Us A Message

We Accept all major credit cards & cryptocurrencies

We Accept all major credit cards & cryptocurrencies